Returns & Exchanges

At Echo Sales Canada, we prioritize the freshness and safety of our food products; therefore, we accept returns on unopened, non-perishable items within 14 days of delivery. Due to health regulations, perishable goods and opened food items cannot be returned unless they arrive damaged or defective.

1

Contact Support

Email our customer service team with your order number and a brief explanation of the issue to initiate a return request.

2

Provide Documentation

For damaged or spoiled items, please attach clear photographs of the product and packaging to help us expedite your claim.

3

Pack and Ship

Once approved, securely pack the unopened items in their original packaging and use the provided shipping label to send the parcel back to our warehouse.

4

Receive Refund

After we inspect the returned goods, a refund will be processed to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing